Refund policy

Refund Policy & Customer Security Guide

At MITFAA, customer satisfaction is our top priority. We take great care in delivering quality phone covers, but in the rare event that something goes wrong, here’s how we handle refunds:

Eligible Refunds

We accept refunds only under the following conditions:

You received the wrong phone model or design.
The cover is damaged upon arrival.

If either of these situations apply, please send us a clear photo of the cover along with your order number to:
mitfaarefund@gmail.com

Our support team will review your case and get back to you within 5–6 business days

You may request a refund within 14 days of purchase if the product is unused and in its original condition. Refunds will be processed to the original payment method after approval.

Non Eligible Refunds

We don't accept refunds only under the following conditions:

The item is not damaged and you received the correct phone cover.
Change of mind after placing the order.

Any Question ? Contact us on: mitfaahelp@gmail.com

& Get live assistance at the specific time mentioned in the contact section.

Thank you for trusting MITFAA.
We aim to make your experience smooth, reliable, and stylish.

Customer Security Guide – MITFAA VAULT

Hi! The owner is writing this message especially because scams have become a serious issue everywhere. If any scam happens on the Mitfaa platform, it can damage our customers’ trust in the Mitfaa name, and we will never ignore such matters.

That’s why we have prepared some important safety guidelines for you. Please read them carefully before placing your order to avoid any problems later and to protect yourself from scammers or any fraudulent activity.

SAFETY GUIDE

OTP is required only once during the payment process. The OTP is requested by your bank for 3D Secure authentication, not by Mitfaa. You complete the payment yourself through the official checkout.

Mitfaa will NEVER call you and ask for your OTP. Your bank may ask you for an OTP to authorize your payment. Please remember this clearly: MITFAA DOES NOT ASK FOR YOUR OTP.

We regularly receive cases where customers say, “I did not place this order.” However, in some cases, the customer has unknowingly shared their OTP with a scammer, allowing the transaction to be completed. We cannot know what happened during a private call between you and a scammer.

Once a transaction has been successfully authorized and the order has been processed, our Refund Policy applies. We keep our policies transparent so that both Mitfaa and our customers clearly understand their responsibilities.

If someone calls you claiming to be from Mitfaa and asks you to provide an OTP, HANG UP THE CALL IMMEDIATELY. Do not share the OTP under any circumstances.

If you receive a suspicious call, report the number to a Mitfaa representative through our official live support, or email us at mitfaahelp@gmail.com. Do not share your OTP with us or anyone else.

ONE MORE TIME FROM MITFAA: Your OTP is requested by your bank for 3D Secure authentication. Mitfaa does NOT request your OTP and will NEVER call you to ask for it.

What if a scam happens? What about your money? Unfortunately, Mitfaa cannot control or reverse an unauthorized transaction that has already been authorized through your bank. Mitfaa operates from Pakistan while serving customers in the US and UK, and costs related to manufacturing, processing, shipping, and other services may already have been incurred.

If you believe you have been scammed or your card has been compromised, contact your bank/card issuer immediately and ask them to block or freeze your card. Do not wait.

Thank you for understanding and cooperating with us. Mitfaa manages a large number of orders every day and wants to maintain complete transparency with every customer. We also ask our customers to cooperate with us so that we can build a long-term relationship and continue providing a reliable shopping experience.

Thank you for your understanding.

CEO: Sheikh Nashit Ahmad